Effective Date: August 15, 2026 Last Updated: August 15, 2026
This Privacy Policy describes how Urban (“Urban,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with the Urban Provider mobile application (the “App”), a driver/service-provider facing application used to receive and manage trip requests, driver and vehicle documentation, and related services on the Urban platform.
By downloading, accessing, or using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use the App.
We collect the following categories of information to operate, maintain, and improve the App.
To verify your eligibility to operate on the Urban platform and comply with applicable transportation and regulatory requirements, we collect:
With your permission, we collect precise (GPS) location data — including while the App is in use and, where you have granted “Always” location access, in the background — to:
You can enable or disable location permissions at any time through your device settings; however, disabling location access may prevent core features of the App (such as receiving trip requests) from functioning.
With your permission, we access your device’s camera and photo library to allow you to:
If you enable Face ID, fingerprint, or other biometric authentication to secure and log in to the App, your biometric data is processed and stored locally on your device by your device’s operating system. We do not receive, collect, or store your raw biometric data on our servers.
We automatically collect certain technical information when you use the App, including:
On devices where you have granted permission via App Tracking Transparency, we may access your device’s advertising identifier (e.g., Google Advertising ID) to deliver more relevant advertising and measure ad performance. You can opt out at any time through your device’s privacy settings.
We use the information we collect to:
We do not sell your personal information. We may share information with:
We retain your information for as long as your account is active or as needed to provide you with the App’s services, comply with our legal and regulatory obligations (including recordkeeping related to driver verification and trips), resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction, including secure storage of credentials and encrypted transmission of data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Depending on your jurisdiction, you may have the right to:
To exercise these rights, contact us using the details in Section 11 below. We may need to verify your identity before fulfilling certain requests.
The App is intended for use by individuals who are at least 18 years old and eligible to provide driving/transport services. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.
Your information may be stored and processed in countries other than your country of residence, including through our service providers (such as Google Firebase). Where this occurs, we take steps to ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
The App uses the following third-party services that may collect information used to identify you:
| Service | Purpose |
|---|---|
| Google Firebase Analytics | App usage and performance analytics |
| Google Firebase Cloud Messaging | Push notifications |
| Google Firebase Remote Config | Remote app configuration |
| Google Advertising ID | Advertising measurement and personalization (with consent) |
Please refer to Google’s Privacy Policy for more information on how Google/Firebase processes data.
The App may also contain links or in-app web views to external content (such as legal agreements), which are governed by their own privacy practices.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Policy with a revised “Last Updated” date. Continued use of the App after changes take effect constitutes acceptance of the revised Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: